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Posted: 2005-04-18 / Author:

Getting The Best Out Of Your Staff: Effective Interviewing And Counseling Skills

Do you want the best out of your staff? Help them to overcome any work related, difficulties or improve relations with your customers? Maybe staff have not quite got to grips with your business targets and priorities despite your efforts to train and motivate them so you need to review their performance. Maybe you are formalizing new line management arrangements as you delegate more? Or staff have real or imaginary difficulties that you need to tackle before it impacts on your customers. Have you ever “dry up” in the middle of interviewing during appraisals, or handling a grievance? Or been on the receiving end of a deadly silence from your interviewee?

Purpose of the Class
There are many situations with staff that require good interviewing and counseling skills This class will give the absolute essential skills to manage interviewing and counseling meetings with your staff in an ethical, sensitive and professional way. It will show you how to support staff and achieve the information and results you need. Avoiding costly mistakes of continued work difficulties, which have a negative impact on the team and ultimately customers.

By the end of the session you will be able to:
Create a structure for interviewing that engages the employee fully
Keep conversation on track with employees.
Give constructive feedback to the employee abd gain commitment to any agreed action.
Use a supportive approach whilst achieving the change you need.
Handle impromptu interviews and counseling situations over the telephone confidently
Make interviews conversational and put employees at ease.
Anticipate and handle any silences, resistances from employees confidently.

Additional Resources
1 Free Coaching session with the class leader of this class.

R 142.76

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